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Maybe the auto-email they get will say thanks for you interest in Main St. I like to write custom responses, say a person inquires about a property in a particular area, I would like automatically to send a email that has a little more info then thanks for the response blah blah blah.
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The basic CRM function is fine, but start to incorporate any form of customization and the program starts to fail. While the program was intended for Realtors, its actual function is to sell MOVE products, with handy features that link to other up-charge features automated and fully integrated and working. While the program was intended for Realtors, its actual function is to sell MOVE products, with hand. ***Scroll down and read the other comments, looks like this has happened before to others.** Pay your money somewhere else and I'm sure you will get a much more updated crm platform to the same or less money. Their system is old and their guidelines are ridiculous. This is ridiculous because I thought this was a technology based system for agents to save time and ONLY WHEN YOU CANCEL you have to call. If I had not have looked at my bank statement, I would have never known they were charging me. I was told - "YOU CANNOT CANCEL THROUGH EMAIL, YOU HAVE TO CALL" > The crazy part is that this company was sending me emails and calling me to try and sell me more services all year long and then when I cancelled via email, the calls stopped. Since this was a year later only to find out 3 months later I was still being charged. I emailed the customer service department and thought I had cancelled on time. Finally, when it was time a year later to cancel and get out of this antiquated crm system. I paid an entire year and did not use the service. Then I found out I could not cancel it because it was a 12 month contract.
#CRM SOFTWARE REVIEWS 2015 TRIAL#
I was offered a "FREE" Trial and was told that I could cancel the trial at any time.
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I have had nothing but the worst service from this company. Simply put, there are better CRM options available.įirst, I never write reviews because I don't have time to, but this company has been a nightmare and.įirst, I never write reviews because I don't have time to, but this company has been a nightmare and here is why. Personally, I would not recommend Top Producer to my fellow "Rainers" as I strongly believe it's an outdated CRM that doesn't offer it's users the customization features & control (over the back-end) that it should. Pros: Established CRM, safe to use, decent email drip campaign set-up, brand has been around for a while.Ĭons: Too many technical issues on the back-end, features are constantly unavailable or not working properly, navigation can be complex & frustrating, there are better CRM's available for Realtors. In my own humble opinion, there are far better CRM (& CMS) platforms out there, such as Lone Wolf. We used it for typical CRM (& CMS) purposes, as well as, to conduct email drip campaigns. Both my clients & I have personally used Top Producer for years before making the switch over to a m.īoth my clients & I have personally used Top Producer for years before making the switch over to a more robust CRM.